Common Stairs & Cable Railing Questions & Answers

Living room with stainless steel railing system

General Questions:

1. Do you make commercial and residential railing and stairs?

We provide building code compliant railings and stairs for both commercial and residential projects.

2. How do you ship your railings and stairs?  

We individually box, strap, and wrap up each railing post on top of a pallet. Then, we freight ship the entire pallet right to your door. You will receive a call from the delivery company 24 hours in advance to schedule drop off. You must be available to sign at the time of delivery.

Railing Questions:

1. How do I get cable railing pricing?

The size and shape of your railing system will determine the final price. For an estimate, send us a drawing with dimensions by e-mail or fax. This drawing does not need to be an architectural drawing and can be a hand sketch.

2. Can the railing posts be modified to fit my project?

Yes. We are custom metal fabricators and can modify any of our standard cable railing post designs with custom mounting plates, top rails, heights, special finishes, etc. We routinely customize our standard cable railing and stair designs and can adapt our product based on the dimensions and specific challenges of a job site.

3. Do your railing posts come in fascia mount and surface mount?

We can make surface-mounted or fascia-mounted applications for all of our posts designs. There is no difference in price between the two mounting styles.

4. What size is the cable used on your cable railings?

Typically, we use 1/8″ diameter cables on residential projects and 3/16″ diameter cables on commercial projects. Other cable sizes are available.

5. Is hardware included with my order?

We include 3/8″ diameter x 3″ long Type 18-8 stainless steel lag bolts, washers and #12 wood screws with every order.  You can order Type 316 for coastal environments. Upon request, hardware can be powder coated to match the railing.

6. Do I need any special tools for the cable railing installation?

Our fittings are specially designed to not require any special tools for installation. We provide cable cutters and an Allen wrench and the rest can be done by hand. One end of the cable is pre-swaged and the other end receives a push lock fitting. The push lock has spring-loaded jaws that bite down onto the raw end of the cable in the field.

Stair Questions:

1. What types of stairs do you fabricate?

We design, build, and ship both open-riser and closed staircases. Keuka Studios fabricates straight stairs, straight stairs with a central landing, L-shaped stairs, U-shaped stairs, winder stairs, spiral stairs, curved stairs, and ladders. You can read more about our options here.

2. Do you provide stair treads?

Yes, we provide metal, wood, and glass treads. If you prefer, you can supply your own.

Materials and Finishes:

1. What types of finishes do you offer for railings?

Keuka Studios offers railings and stairs in standard finishes as well as thousands of custom finishes. While we include standard finishes in our pricing, custom finishes come at an up-charge and the exact price will depend on the color selection. Some common options are “Raven Black,” “Dazzling Pewter,” and “Oil-Rubbed Bronze” powder coats. To learn more about finishes, read here.

2. Do you provide the wood top rails?

Yes. We can provide a number of different wood species and custom-milled profiles for use as top rails and handrails. In general, we provide the wood in long lengths and the customer trims and stains the wood to their liking on site If you prefer, you can provide your own wood.

3. Can I order bronze cable?

Most often, we use Type 316 stainless cable but we also can provide bronze cable upon request. However, installation is a little trickier with bronze cable and it costs more than stainless steel. Stainless steel cable provides more strength than bronze and our engineers must factor this into their design.

About Keuka Studios:

1. How do you pronounce “Keuka?”

Keuka is pronounced (Q-Kah). The name refers to Keuka Lake, one of New York’s beautiful Finger Lakes.

2. Where are you located?

You can find us at 1011 Rush Henrietta Town Line Rd. Rush, NY 14543, just south of Rochester in Upstate New York between Buffalo and Syracuse.

3. What are your hours?

Monday-Friday 8 a.m. to 5 p.m. EST and on Saturday by appointment only.

Have additional questions? Contact us at (855) 454-5678 or Jason@Keuka-Studios.com.

Modern barn with cable railing